
Type II Micromanagement –
Breaking the Cycle
As discussed in my previous article on
micromanagement, traditionally defined micromanagement (type I) is fairly
common and easy to spot. Type II micromanagement, by contrast, is a
variation that can have even broader ad longer-lasting negative effects on
an organization’s performance.
What is a type II micromanager?
Type II micromanagers are typically the
visionary or top technical resource in an organization. They review
decisions, actions, and work produced by staff on a regular basis, as part
of their job responsibilities. Type II micromanagement sets in when that
process turns from constructive review to actual hands-on rework, setting
off an inefficient and detrimental cycle.
When workers are inexperienced or new to
the organization, more involved reviews can be justified. But in Type II
micromanagement, these more in-depth reviews step beyond mere monitoring, as
the manager changes the work to be in his or her personal style rather than
the style of the worker, often making the work different but not necessarily
better.
Control of others’ work is the
foundation of both Type I and Type II micromanagement. But in Type II,
because management is actually redoing their work, workers learn to provide
lower quality and be less creative. “If they’re going to rework and second
guess everything I do, then why should I do my best?”
Now the cycle has begun. Workers don’t
present their best work; managers feel more in need of reviewing and
modifying the work. Frustrated workers back off from using their experience
and intellect; managers become frustrated that workers are not adequately
contributing. Predictably, workers feel their contributions are not being
valued and their creativity is being squashed. Soon, a damaging co-dependent
relationship develops.
What managers can do to break the
cycle
The first management skill that will
help to break the cycle of Type II is to hire well. Hiring people who are
under-qualified will lead a manager right into this cycle. This is a common
trap for small growing businesses that are trying to economize on salary.
The second skill is letting go –
allowing workers to do what they are capable of doing. Few workers who are
hired by a visionary business entrepreneur, technical guru, or marketing
wizard will do their job as well as that manager. So managers need to focus
their review on the most important areas only and on passing along their
problem-solving skills. It is essential to accept that workers will make
mistakes, and to practice managerial restraint. Some things may not be done
as well as the manager could have done, but the payoff is worth the patience
– more output from workers, and less time spent by managers.
If you are a worker in a type II
micromanaged environment
When workers encounter micromanagement,
there are a few useful things to try. First, if the superior is not a
hardcore micromanager who knows no other way of operating, it can be
fruitful to discuss the situation frankly. Often, a worker can negotiate an
agreement for what work is independent and what is reviewed. Second, workers
need to look inward. If they are under-skilled or undertrained for the job,
then they should take appropriate steps in improving their knowledge base.
Another way some workers avoid micromanagement is to leave the manager out
of decisions knowing that gaining forgiveness is easier than asking
permission.
Lastly, know when to give up. If a
worker continually suggests constructive ways around micromanagement and the
same cycle continues, the organization may firmly be in the grips of Type II
micromanagement. It may be time to look for a place where abilities are
valued and independent thinking nurtured.
What is to gain from breaking the
cycle
When the cycle of micromanagement is
broken, managers gain more time for leadership and for thinking about the
future of their department and organization. Workers are more valued and
therefore happier and more committed, and a pipeline of future managers is
created. I encourage all managers to evaluate their work processes honestly,
to see if they’ve fallen into this ineffective cycle. Eliminating Type II
micromanagement is one of the most important and valuable changes a growing
business can make.

Home | Privacy